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Forum Discussion

jenn21227's avatar
jenn21227
Follower
Sep 07, 2021

Multiple requests for software update

I have received several back-to-back text messages requesting a software update for my modem, however, the support website says that there are no firmware/software updates available for this model. I have searched the forums and this seems to be a recurring issue with no clear resolution. Have I simply missed the correct webpage or overlooked a discussion thread with the answer to this issue? I am out of my 90 warranty period, so I am no longer able to ask Netgear support directly for help.

1 Reply

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi jenn21227

     

    Welcome to NETGEAR Community!

     

    Please provide the device SKU and current firmware version.

    Who is your Internet provider? 

     

    Regards,
    Blanca
    Community Team