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Forum Discussion

Supersix's avatar
Supersix
Aspirant
Dec 20, 2019

My Nighthawk MR1100 connects off and on.

My hotspot comes on then disappears after about 20 min, sometimes less. The screen on the Hawk shows everything OK and the Wifi connected is showed on the tablet and my phone.but no service. Ive turned it off and on and then it works again and then goes out again. What can be wrong? How can this be the best router out according to gadget pros but it does this?

5 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jan 06, 2020

    Hi Supersix

     

    Welcome to NETGEAR Community!

     

    May we please know the device SKU (MR1100-xxx) and firmware version? 

    Please describe the LED status if the issue re-occur. Kindly factory reset the device and observe connection. 

     

    Regards,
    Blanca
    Community Team

    • Oxygene's avatar
      Oxygene
      Apprentice
      Jan 07, 2020

      Check your cable try different one, change your power supply

    • Supersix's avatar
      Supersix
      Aspirant
      Jan 07, 2020
      Firmware: NTG9X50C_12.06.08.00
      Model MR1100-100NAS_04.01.77.00

      It's used exclusively for the cars monitors. Powered by USB 2/3 .0 Fast charge.
      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Jan 09, 2020

        Could you please advise which carrier you are using with the device? We know there is restrictions from Verizon network.

         

        Thanks