Netgear 785 - stuck in 'shutting down'

Question

This little device was a gem - always working. Since yesterday, after bringing up the device it immediately goes into 'shutting down' mode

I have been looking at the different posts on this subject in this community but didn't find a conclusive action.

What should I do to make it a gem again ?

Thanks

DarrenM · Answer

Hello Francismartens

&nbsp;

Have you tried a factory reset? If you still can not get the device to boot and it is still under warranty I suggest contacting support.

&nbsp;

http://www.netgear.com/support/contact.aspx

&nbsp;

DarrenM

francismartens · Answer

Hi,&nbsp;Pressing the navigation and power buttion as detailed in&nbsp;https://kb.netgear.com/25853/How-do-I-reset-my-AirCard-785-to-factory-default-settingsis not helping neither.&nbsp;Unless there is another way to do a factory reset, I will have to contact support.&nbsp;Thanks anyway&nbsp;Francis

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Netgear 785 - stuck in 'shutting down'

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