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Forum Discussion
Netgear Aircard 790S & Smart Cradle Docking Issue
Hi,
I have a Netgear Aircard AC790S which is working fine and I can connect to the wireless SSID being transmitted from this device successfully and browse the internet on my devices OK.
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Hi djnmv,
Welcome to NETGEAR Community!
Have you tried doing a factory reset (the button on the back of the cradle) on the cradle? Press and hold the reset button for at least 10 - 15 seconds.
Regards,
Blanca
Community Team
I have now tried doing a factory reset of the Smart Cradle both by holding the reset button and also through the web interface. Neither resets have made any difference though unfortunately.
Is there anything else I can try?
Hi djnmv,
Please provide the firmware version of the Aircard 790S & Smart Cradle.
Regards,
Blanca
Community TeamHi Bianca, here are the details.
Aircard 790S Details
--------------------------
Firmware Version: NTG9X35C_11.11.05.00
Firmware Build Date: 2015/10/24
Web App Version: AC790S-2_03.03.102.18
Bootloader Version: NTG9X35C_11.11.05.00
Hardware Version: 1.0
TRU-Install: PHS_TELSTRA_B4059
Smart Cradle Details--------------------------
Hardware Version: DC112A V1.0
Firmware Version: V1.0.0.24_1.0.60
GUI Language Version: V1.0.0.24_2.1.38.1Regards,
Derek
Hi djnmv,
I have sent you a message. Please check your inbox.
Regards,
Blanca
Community Team- I have same issue