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Forum Discussion

Aspirant

Jun 26, 2018

Netgear Aircard 790S & Smart Cradle Docking Issue

Hi, I have a Netgear Aircard AC790S which is working fine and I can connect to the wireless SSID being transmitted from this device successfully and browse the internet on my devices OK. ...

Troubleshooting

Aspirant

Jun 27, 2018

I have now tried doing a factory reset of the Smart Cradle both by holding the reset button and also through the web interface. Neither resets have made any difference though unfortunately.

Is there anything else I can try?

NETGEAR Employee Retired

Jul 08, 2018

Hi djnmv,

Please provide the firmware version of the Aircard 790S & Smart Cradle.

Regards,
Blanca
Community Team

djnmv
Aspirant
Jul 10, 2018
Hi Bianca, here are the details.

Aircard 790S Details

--------------------------

Firmware Version: NTG9X35C_11.11.05.00
Firmware Build Date: 2015/10/24
Web App Version: AC790S-2_03.03.102.18
Bootloader Version: NTG9X35C_11.11.05.00
Hardware Version: 1.0
TRU-Install: PHS_TELSTRA_B4059

Smart Cradle Details

--------------------------
Hardware Version: DC112A V1.0
Firmware Version: V1.0.0.24_1.0.60
GUI Language Version: V1.0.0.24_2.1.38.1

Regards,

Derek
Blanca_O
NETGEAR Employee Retired
Aug 05, 2018
Hi djnmv,

I have sent you a message. Please check your inbox.

Regards,
Blanca
Community Team
- nagemmaher
  Guide
  Jan 13, 2019
  I have same issue
  - Blanca_O
    NETGEAR Employee Retired
    Jan 13, 2019
    Hi nagemmaher,
    
    Welcome to NETGEAR Community!
    
    What have you done so far to resolve the issue? May we please know the model number of your devices?
    
    Regards,
    Blanca
    Community Team