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Gr8One's avatar
Gr8One
Follower
Sep 13, 2017

NETGEAR AirCard Smart Cradle (DC112A)

WTF is going on with Netgear's Technical Support and their DC112A Aircard Cradle.  I have been on the phone (on IGNORE) for THREE HOURS AND FIFTY MINUTES!!!  THIS THE ABSOLUTE WORST TECHNICAL SUPPORT / CUSTOMER SUPPORT EXPERIENCE I HAVE EVER HAD - BAR NONE!  PLEASE, PLEASE SOMEONE PLEASE HELP!!!!!!!!!

Hardware
Troubleshooting

4 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Sep 20, 2017

    Hello Gr8One

     

    What issues are you having with the dock?

     

    DarrenM

    • Anacra's avatar
      Anacra
      Aspirant
      Sep 23, 2017

      When will DC112a crade support AC800s? I believe we are waiting for a patch? Can you give us a timeframe for when this patch will land? Any information would help.

    • bvc13544's avatar
      bvc13544
      Aspirant
      Sep 27, 2017
      Darren, thanks for following up on my posting. I really appreciate it. I’ve resolved issue without the support I was seeking.
  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Sep 26, 2017

    I do not have a ETA but that firmware is coming I will update once I get a solid date.

     

    DarrenM