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Forum Discussion

mufngruf's avatar
mufngruf
Aspirant
Sep 13, 2019
Solved

netgear data report and time remaining inaccurate

The main screen on my dongle shows how much data I have used and the number of days remaining.
The nighthawk app doesn't recognise this model of dongle.
I have just (today) receieved my monthly 50GB of data, but the dongle shows "0.01GB of oGb used - 18 days left"

Can someone please explain this?

 

thank you

  • mufngruf's avatar
    mufngruf
    Sep 20, 2019

    Thanks Bianca... the problem is now solved. I had a faulty dongle. The new one works just fine.

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Sep 19, 2019

    Hi mufngruf

     

    Welcome to NETGEAR Community! 

     

    May we please know the model number of your NETGEAR device? 

    What is the firmware version? 

    Who is your network provider? 

     

    Regards, 
    Blanca 
    Community Team
     

    • mufngruf's avatar
      mufngruf
      Aspirant
      Sep 20, 2019

      Thanks Bianca... the problem is now solved. I had a faulty dongle. The new one works just fine.

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Sep 23, 2019

        Hi mufngruf

         

        Thank you for the update. Glad to know that it is now working. 

         

        Regards, 
        Blanca 
        Community Team