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Forum Discussion
Netgear M5 locked?
Hi. I just bought a Netgear M5 and stuck a Lebara sim in ( Vodafone.) All seemed good and did a firmware and software update. Now it won't connect and although the ARN settings are there and ticked...
Hi Jmsjabb
May we please know the device SKU (e.g. MR5100-1TLAUS)? This can be checked on the box of the product or on the barcode label
Kindly access M5 Web UI and do the following:
1. Manually add APN information.
* Contact carrier to ensure correct APN information
2. Make sure the radio button in front of the newly created APN is checked. This is to set the APN as default so the device will use it to make data connection
3. On the same page, make sure 'Data' checkbox is checked if it is empty.
Regards,
Blanca
Community Team