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Forum Discussion

StefD74FR's avatar
StefD74FR
Aspirant
Nov 24, 2020
Solved

Netgear Mobile App cannot find my nighthawk M2 router

Hi

 

after upgrading iOs the Netgear Mobile Application installed onto both my iPad and iPhone cannt see the router anymore. It tries toi detect then I get an error massage stating Router cannot be found .... I run iOs 14.2 on an iPad Pro 2nd generation and on an iPhone XS.

 

 

Thanks for your help

 

  • Blanca_O's avatar
    Blanca_O
    Nov 25, 2020

    Hi StefD74FR

     

    For devices on iOS 14, Apple is mandating that apps like the Nighthawk, Orbi and Mobile apps must ask permission to communicate with the devices on your network.

     

    By allowing access, you let the app connect to your NETGEAR router. Granting access is also necessary for the full functionality of the apps. 

     

    To enable local network permission: 

    1. Launch the Settings app on your iOS device.
    2. Select the Mobile App from your apps list. 
    3. Slide the Local Network slider to the right to enable this feature.

    Regards,
    Blanca
    Community Team

4 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Nov 25, 2020

    Hi StefD74FR

     

    Welcome to NETGEAR Community!

     

    Please ensure that you grant "Local Network" access so that the Mobile app can communicate with your Nighthawk M2 router.

     

    Regards,
    Blanca
    Community Team
     

    • StefD74FR's avatar
      StefD74FR
      Aspirant
      Nov 25, 2020

      Thanks Blanca - please confirm what you mean by "granting local network access" as I cannot figure this out. 

      FYI I can access router's parameters using Safari / http but the app states that I am not connected to any Netgear device

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Nov 25, 2020

        Hi StefD74FR

         

        For devices on iOS 14, Apple is mandating that apps like the Nighthawk, Orbi and Mobile apps must ask permission to communicate with the devices on your network.

         

        By allowing access, you let the app connect to your NETGEAR router. Granting access is also necessary for the full functionality of the apps. 

         

        To enable local network permission: 

        1. Launch the Settings app on your iOS device.
        2. Select the Mobile App from your apps list. 
        3. Slide the Local Network slider to the right to enable this feature.

        Regards,
        Blanca
        Community Team