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Ladyfish's avatar
Ladyfish
Tutor
Apr 23, 2020

Netgear MR 1100 dead

I forgot to unplug my router and when I touched it, it was hot. I took the battery out and let it cool. Now I tried to turn it on, nothing. I did reset and still dead. Pull out sim and reinsert still dead. Plugged it in without battery, dead. Can this be repaired?  Only had it 4 months. 

4 Replies

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Apr 24, 2020

    Could you please help to answer the following questions:

    1. What is the SKU of your device?

    2. Where did you buy it?

    3. How long had you charged it before you noticed it was getting hot?

    4. Were you using it the device?

    5. What charger were used?

     

    Thanks

    • Ladyfish's avatar
      Ladyfish
      Tutor
      Apr 24, 2020

      sku: MR1100-100NAS

      I bought it at Amazon

      I used charger that came with it

      I was using one tablet while charging before bed and forgot to unplug it/turn it off and left it on all night. Super hot when I got up to unplug it. 

  • Ladyfish's avatar
    Ladyfish
    Tutor
    May 05, 2020

    Thanks for message. I have recived the replacement today.  Works great.  it gets warm and not hot like the other one when charging.  I'll watch it closely.  I will take the battery out and back cover for my spare in case i need it. I'm going to try to send the old one back tomorrow.  Do I need to go ahead and buy a extended warrarany repairs in case this one goes too or is it under coverage too. 

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      May 06, 2020
      Ladyfish wrote:

      Thanks for message. I have recived the replacement today.  Works great.  it gets warm and not hot like the other one when charging.  I'll watch it closely.  I will take the battery out and back cover for my spare in case i need it. I'm going to try to send the old one back tomorrow.  Do I need to go ahead and buy a extended warrarany repairs in case this one goes too or is it under coverage too. 

      Glad you are happy with your replacement. I am not familiar with extended warranty.  You can consult with our support team on this.

       

      Thanks

       

      John