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Forum Discussion

hummous's avatar
hummous
Guide
Nov 26, 2022

Netgear Nighthawk M6 Pro (MR6500) 5G hotspot randomly freezes a few times a day.

Bought the hotspot new from Best Buy. When it freezes, the wifi stays connected to devices, but there is no internet on the devices. The touchscreen and buttons on the hotspot do not do anything and ...
Mobile Routers
Troubleshooting
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Nov 28, 2022

Could you please confirm this is AT&T MR6500 and you are using AT&T SIM card?

 

Thanks

  • hummous's avatar
    hummous
    Guide
    Nov 28, 2022

    Yes, confirmed.

    • KuntryKen's avatar
      KuntryKen
      Initiate
      Nov 28, 2022

      I am having the exact same problem with the same Netgear Nighthawk M6 Pro (MR6500).

      It is continuously freezing and the whole reboot/reconnect to towers and devices is more than 5 minutes.

       

      I replaced a Netgear Nighthawk 4g device with this one and never had a single problem out of the older and much cheaper than this one.

       

      The battery clip does not work either and the battery continually falls out if you try to move it

       

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Dec 06, 2022

        AT&T just approved the maintenance release to address the data disconnection and Firstnet related issues. The upgrade is posted on the AT&T server. Please do manual upgrade check if you would like to get the update sooner.

         

        Thanks

        John