NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

AW1917's avatar
AW1917
Follower
Dec 06, 2023

Netgear Nighthawk MR5200 keeps restarting

I have a 2 Netgear Nighthawk MR5200 that was working perfectly fine and suddenly a few hours ago, the device keeps restarting or rebooting. Changed power sources, reset it, factory reset, etc etc. Same issue.

 

Not sure why it was working fine and suddenly restarting itself now.

Because I have 2, I tried switching on my old Netgear Nighthawk MR5200, and the same thing was happening. Never used to happen before. 

 

Please help, and thanks.

1 Reply

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Dec 06, 2023
    AW1917 wrote:

    I have a 2 Netgear Nighthawk MR5200 that was working perfectly fine and suddenly a few hours ago, the device keeps restarting or rebooting. Changed power sources, reset it, factory reset, etc etc. Same issue.

     

    Not sure why it was working fine and suddenly restarting itself now.

    Because I have 2, I tried switching on my old Netgear Nighthawk MR5200, and the same thing was happening. Never used to happen before. 

     

    Please help, and thanks.

    Could you please remove the SIM card and see whether the device can be booted up. If so, please capture a model.json and email to me at jopeng@netgear.com. 

     

    - Logon to the webui (http://192.168.1.1 ) as an administrator
    - Navigate to URL http://192.168.1.1/model.json via the same browser window
    - Capture the results (by selecting all + copy) and send it back

     

    Thanks