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dove214's avatar
dove214
Aspirant
Mar 08, 2020

night hawk m2 shutting down

have it for 2 months
always plug on with no battery
one morning it stop working
I put a battery in and not working
just keep freeze like this,
try to reset it, but keep trying the reset button have no respond from the unit?
what can i do now?

3 Replies

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert

    Our engineer in Australian will contact and help you on this.

     

    Thanks

  • ArodiD's avatar
    ArodiD
    NETGEAR Expert

    Hi dove214 ,

     

    Can you please let me know the exact model number of your device and the firmware version?

     

    Regards,

     

    Arodi

    • dove214's avatar
      dove214
      Aspirant
      Mr2100 is that the model? i update to the latest firmware, but i dont know the number as the unit can not be turn on normally