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Forum Discussion
Nighthawk LTE hotspot + automatic firmware nightmare
I live in the United States. I have an AT&T issued Nighthawk LTE hotspot running on AT&T network. For the last several weeks I have been reading this forum about automatic firmware updates occurrin...
Good afternoon! I just joined this forum, because I had the same issue as you! I am at&t as well. I also run the nighthawk with NO battery. I also bought a QC 3.0 brick to plug in because the brick that was sent with the device isn't strong enough to run wifi (which I have disabled now anyhow because I am hooked in to my Asus router via ethernet) AND data at the same time.
I got back from Vacation last month to no internet. I checked the nighthawk and it appeared to be off. I know you said you saw no LED blinking, however I had an amber LED blinking rapidly...however it was so DIM and fast that if you didn't stare at it, you would never know it was blinking like that. My unit did the same thing. Would repeat turning "off" when trying to do the firmware update that somehow the system pushed to it and forced it to do on its own.
I had to get the box out, put the battery in so that update would finish. I then took the battery out. Am I going to have to leave the battery in this thing, so it doesnt lock up with the next forced update? Are these "lock up" boxes faulty, do we need to exchange them? Anyone know what is going on? I have read somewhere else about someone having the same problem....dim amber LED, etc....but I can't find it now. I wish I bookmarked it.
I should add my firmware date is 02/07/2018 version NTG9X50C_12.02.06.00
It also says "last checked for firmware" on 04/01, so it is going out on its own to check for new firmware every couple of weeks.
"so it is going out on its own to check for new firmware every couple of weeks."
the forced firmware problems will continue unless AT&T/Netgear changes how the process works. AT&T/Netgear can and will take your Nighthawk offline at any time they please with no warning. If you have it at a vacation home, use it for security/alarm systems at a business, use it in other places you can not quickly get to, you are out of luck. once nighthawk users have one or two bad experiences with the forced firmware problems, they will stop using the nighthawk.
Then on to netgear reps. @ArodiD Any comments on multiple reboots to get forced firmware to install? Is that normal/expected? How should the forced firmware installation work? Right now users are walking up to Nighthawks that have no lights and the Nighthawk button does nothing. That is a bad way to start the firmware update process.
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Hi nhantenna & shizam76,
Let me bring this up to my internal team and figure out a solution for you two.
I will update you two when I am provided with the information. :]
- Jason N