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Forum Discussion
Nighthawk LTE hotspot + automatic firmware nightmare
I live in the United States. I have an AT&T issued Nighthawk LTE hotspot running on AT&T network. For the last several weeks I have been reading this forum about automatic firmware updates occurrin...
"so it is going out on its own to check for new firmware every couple of weeks."
the forced firmware problems will continue unless AT&T/Netgear changes how the process works. AT&T/Netgear can and will take your Nighthawk offline at any time they please with no warning. If you have it at a vacation home, use it for security/alarm systems at a business, use it in other places you can not quickly get to, you are out of luck. once nighthawk users have one or two bad experiences with the forced firmware problems, they will stop using the nighthawk.
Then on to netgear reps. @ArodiD Any comments on multiple reboots to get forced firmware to install? Is that normal/expected? How should the forced firmware installation work? Right now users are walking up to Nighthawks that have no lights and the Nighthawk button does nothing. That is a bad way to start the firmware update process.
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Hi nhantenna & shizam76,
Let me bring this up to my internal team and figure out a solution for you two.
I will update you two when I am provided with the information. :]
- Jason N
Thank you JasonN! Also advise them that the same thing happens when going into the GUI via a web browser and you select "reboot router". It then goes into this "off mode" with the amber light blinking dim and very fast. Had to unplug and plug back in to get it to actually reboot and come back up.