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Forum Discussion

nhantenna's avatar
nhantenna
Apprentice
Apr 12, 2018

Nighthawk LTE hotspot + automatic firmware nightmare

I live in the United States.  I have an AT&T issued Nighthawk LTE hotspot running on AT&T network.  For the last several weeks I have been reading this forum about automatic firmware updates occurrin...
Troubleshooting
nhantenna's avatar
nhantenna
Apprentice
Jun 14, 2018

@JasonN Blanca_O I am following up on this thread.  This thread is 63 days old without any technical response from Netgear.  Please escalate.

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jun 18, 2018

    Hi All, 

     

    Please be informed that NETGEAR and AT&T are working on a firmware. We will provide update once new information will be available. 

     

    Regards, 
    Blanca 
    Community Team
     

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jun 22, 2018

    Hi All, 

     

    We just had a new firmware certified by AT&T that should fix the issue. Please log into the MR1100 UI and check for an update to get the latest firmware.

     

    The FW should NTG9x50C_12.02.06.01 and PRI should be 2.15

     

    Please provide us feedback once you have the lastest firmware installed. 
     

    Regards, 
    Blanca 
    Community Team

    • shizam76's avatar
      shizam76
      Aspirant
      Jun 23, 2018
      To be exact, what is the firmware fixing? It will no longer do updates on its own?
    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jun 25, 2018

      Hi shizam76, 

       

      May I please know the behavior of the device when you try to update the firmware?

       

      Regards, 
      Blanca 
      Community Team

      • shizam76's avatar
        shizam76
        Aspirant
        Jun 25, 2018

        Blanca_O Do you want me to update it with the battery OUT of the unit...which is how I have been running the unit?  Or do you want the battery in the unit?  I assume you want it out?

    • nhantenna's avatar
      nhantenna
      Apprentice
      Jun 27, 2018

      Blanca_O The new firmware did NOT fix the issue.  The new firmware causes the EXACT problems stated in the original post.  It has now been 76 days since this issue was reported without any technical response from Netgear.  Pushing yet another automatic firmware that trashes our Nighthawks without warning is NOT a technical response.

  • nhantenna's avatar
    nhantenna
    Apprentice
    Jul 05, 2018

    JasonN Blanca_O

     

    Firmware levels on my Nighthawk:

    Hardware Version = 1.0

    PRI Version = 02.15

    Firmware Version = NTG9X50C_12.02.06.01

    Bootloader Version = NTG9X50C_12.02.06.01

    GUI Version = MR1HDATA_04.01.55.02

    Firmware Build Date = 2018/06/07

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jul 05, 2018

      Hi nhantenna, 

       

      Thank you for providing the requested information. Let me check this with the team. 

       

      Regards, 
      Blanca 
      Community Team