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Forum Discussion

nhantenna's avatar
nhantenna
Apprentice
Apr 12, 2018

Nighthawk LTE hotspot + automatic firmware nightmare

I live in the United States.  I have an AT&T issued Nighthawk LTE hotspot running on AT&T network.  For the last several weeks I have been reading this forum about automatic firmware updates occurrin...
Troubleshooting
nhantenna's avatar
nhantenna
Apprentice
Jun 14, 2018

@JasonN Blanca_O I am following up on this thread.  This thread is 63 days old without any technical response from Netgear.  Please escalate.

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jun 22, 2018

Hi All, 

 

We just had a new firmware certified by AT&T that should fix the issue. Please log into the MR1100 UI and check for an update to get the latest firmware.

 

The FW should NTG9x50C_12.02.06.01 and PRI should be 2.15

 

Please provide us feedback once you have the lastest firmware installed. 
 

Regards, 
Blanca 
Community Team

  • shizam76's avatar
    shizam76
    Aspirant
    Jun 23, 2018
    To be exact, what is the firmware fixing? It will no longer do updates on its own?
  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jun 25, 2018

    Hi shizam76, 

     

    May I please know the behavior of the device when you try to update the firmware?

     

    Regards, 
    Blanca 
    Community Team

    • shizam76's avatar
      shizam76
      Aspirant
      Jun 25, 2018

      Blanca_O Do you want me to update it with the battery OUT of the unit...which is how I have been running the unit?  Or do you want the battery in the unit?  I assume you want it out?

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jun 26, 2018

      Hi shizam76, 

       

      Kind;y update the firmware with the battery out of the unit. 

       

      Regards, 
      Blanca 
      Community Team

  • nhantenna's avatar
    nhantenna
    Apprentice
    Jun 27, 2018

    Blanca_O The new firmware did NOT fix the issue.  The new firmware causes the EXACT problems stated in the original post.  It has now been 76 days since this issue was reported without any technical response from Netgear.  Pushing yet another automatic firmware that trashes our Nighthawks without warning is NOT a technical response.

  • nhantenna's avatar
    nhantenna
    Apprentice
    Jun 27, 2018

    Blanca_O states: "Please log into the MR1100 UI and check for an update to get the latest firmware."

     

    Just for clarity....the firmware is automatically installed without warning and without user intervention.  The firmware fails to install and the nighthawk is taken offline.  There is no way for Nighthawk owners to opt out of this automatic firmware install.