Nighthawk M1 - Data Offset

Question

Hello All,&nbsp;I brought a Nighthawk yesteday from Telstra and I am having a particular problem with it.&nbsp;I am wanting to use the Data Offset functionality,&nbsp;I can set it up, &nbsp; it connects and 50% of the time will stay connected, the other 50% is it doesn't connected to the WiFi network, &nbsp;both the broadband and Wifi connection drops out. &nbsp; &nbsp; Once I have added in a entry - i can't disable or turn it off, the device no longer allows me to connect to it &nbsp;and I have to do a factory reset..&nbsp;As a device, it's sublime. &nbsp; &nbsp;and connects to the Telstra network and I can connect to it via USB / Wifi and there isn't a problem (OK, sometimes the device screen says it's detecting&nbsp;the dashboard says it's connected to the network)&nbsp;I apologise if I am vague on the above and happy to provide any additonal information you may need

ArodiD · Answer

Hi&nbsp;AnJellyCue,
&nbsp;
I just had a couple of questions in regards to the issues you are experiencing with Data Offloading feature.
&nbsp;
1. When you say "the other 50% is it doesn't connected to the WiFi network, &nbsp;both the broadband and Wifi connection drops out.", was your phone/computer not able to connect to the M1's AP or do you mean that you are offloading to a WiFi router and the M1 has dropped the WiFi connection to that router?
&nbsp;
2.&nbsp;"Once I have added in a entry - i can't disable or turn it off, the device no longer allows me to connect to it &nbsp;and I have to do a factory reset..", &nbsp;- Is the router you are trying to offload to using the same IP range as the M1? (192.168.1.1), &nbsp;If you tried entering http://m.home/ into your web browser do you have the same issue?
&nbsp;
Keen to get your feedback on this issue. &nbsp;If you could also PM me your email address so that I can contact you directly on this issue it would be appreciated.
&nbsp;
Kind Regards,
&nbsp;
ArodiD

AnJellyCue · Answer

To answer your questions&nbsp;1) &nbsp; &nbsp;My iphone / PC is unable to connect to the M1&nbsp;2) &nbsp;The IP address of my router is in the 10.X.X.X range, and&nbsp;I have used&nbsp;m.home and I have the same problem, I have even tried the netgear App.&nbsp;&nbsp;I was able to get it connected to the home WiFI perfectly. &nbsp;the M1 on the device showed the home WiFi. &nbsp; But when I went to turn off the Data Offset thats when the dashboard displayed&nbsp;broadband not connected / and the data offset connection unavailable. &nbsp;&nbsp;&nbsp;&nbsp;

ArodiD · Answer

Hi&nbsp;AnJellyCue,
&nbsp;
I am little confused with your responses. &nbsp;For point 1 you mention that your iPhone or PC cannot connect to the M1. &nbsp;However, you then mention:
&nbsp;
 "I was able to get it connected to the home WiFI perfectly. &nbsp;the M1 on the device showed the home WiFi. &nbsp; But when I went to turn off the Data Offset thats when the dashboard displayed&nbsp;broadband not connected / and the data offset connection unavailable."
&nbsp;
How were you able to determine the data &nbsp;if you were unable to connect to the M1 or are you experiencing 2 different issues? &nbsp;
&nbsp;
Issue 1 - Intermittently unable to access the M1&nbsp;
Issue 2 - Data Offloading intermittently drops out
&nbsp;
Please let me know if my understanding of this issue is accurate.
&nbsp;
Kind Regards,
ArodiD

AnJellyCue · Answer

The only problem i have is with the Data Offset - it's ability to work on the device is intermittent and the&nbsp;errors I get are varied, there is no consistancy no pattern that I can identify - once the data offset settings are on the device, &nbsp; I can not delete them. &nbsp;&nbsp;&nbsp;&nbsp;I was able to get the data offset working on my device.. and I apologise for the confusion, and it stayed connected for ten minutes.&nbsp; &nbsp;but to then go into settings and turn it off caused the M1 to disconnect the data offset setting, and return it back to the 4GX network, &nbsp;the device that were connected to it, and then I am no longer able to access my device by any means and needed to perform a factory reset, mobile broadbank was disconnected and it comes up with "detecting service" on the screen and stays like that (I have been similar posts people having the same problem)&nbsp;below is the most common thing that happens.. &nbsp;&nbsp;&nbsp;below are the settings entered&nbsp;this happens sometimes when using the device&nbsp;Below shows the device connected. &nbsp; &nbsp;once I try and disconnect - the first and second screenshot occurs&nbsp;&nbsp;&nbsp;I have not looked at the device since sunday, &nbsp; I'll have anther look at it in the next few days.&nbsp;&nbsp;&nbsp;I have not sucessfully been able to set up data Offset turn it off, &nbsp;without having to&nbsp;power cycle the device (taking out battery) and performing a factory reset. &nbsp; &nbsp; I did PM you my email email , &nbsp;Unfortunatly Telstra can't offer assistance, and netgear from what I have seen on the forums can't offer assistance because it's not a retail product. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

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Nighthawk M1 - Data Offset

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