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Forum Discussion

Tricias01's avatar
Tricias01
Follower
Mar 09, 2019

Nighthawk M1 - Telstra-Aust.

  OK So I'm old an may not be the brightest star in the computer game, but I'm angry!

I'm in Australia and use Telstra because of my location.  So mobile app nor the http://m.home will take me to my messages and the Nighthawk is telling me it's full of messages. It can't possibly be any simpler when it's "admin" and "admin"  The username is already in there and I dutifully tyjpe in "admin" for a pass word and it just keeps on telling me to enter a correct password.

Somebody, please help me. 

Cheers, Tricia

5 Replies

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Mar 17, 2019

      Hi Tricias01, 

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

       

      Regards, 
      Blanca 
      Community Team

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Mar 24, 2019

      Hi PiD_Media

       

      Did you reset the router? If not, please perform a factory reset and try again. 

      Have you tried using different browser? 

       

      Regards, 
      Blanca 
      Community Team

      • PiD_Media's avatar
        PiD_Media
        Tutor
        Mar 29, 2019

        Why would I reset the Router? The problem is the same at every login, regardless of whether the M1 has just been switched on, or has been running for hours.

        As I said, the solution is to hit enter at the end of typing in the password, at which point the Sign In button becomes live and can be clicked.

         

  • PiD_Media's avatar
    PiD_Media
    Tutor
    Mar 20, 2019

    Same device here, and its a user interface thing that caught me up too.

    Type in the password, and hit enter 'Before!' clicking the Sign In button.

    When you hit enter at the end of the password, the Sign In button will change colour, and that's when the button is live.