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Forum Discussion
CM500 Internet Connectivity Issues
Hello, My internet connection has been down since about 3 days ago and I'm unsure as what the issue is. Any help or advice that you folks can provide would be greatly appreciated. Specifically, I...
I see you are getting alot of T4 timeouts looks to be a issue with the connection.
T4 ( Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received )
Explanation: The cable modem did not received a station maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) message within the T4 timeout period (30 to 35 seconds). The cable modem is resetting its cable interface and restarting the registration process. Typically, this indicates an occasional, temporary loss of service, but if the problem persists, check for possible service outages or maintenance activity on this particular headend system. This error message is DOCSIS event message is R04.0, Ranging Request.
DarrenM