Nighthawk M1 battery flat and offline in morning

I'm a new Nighthawk M1 user and I am experiencing pretty much the same power issues. I cannot charge my unit if i turn on the unit. I live in country where ambient temeprature around 36C. If i turn on the unit and start using, the batery temperature will raise around 38C. And if i charge the unit at same time using qc 3.0 charger, the battery temperature will raise up to 42C.. and the unit will stop charge and the battery will drain. I have to take out the battery in freezer for 5 minutes to cool down the battery, then charge again. After charge around 30%, the battery fet hot again.

The threshold for start charging around 37C is impossible to achieve unless the device need to be turn off. Hope netgear team will revise charging threshold for us who live in hot country. The current threshold is very low for us and annoying. I would suggest 45C is better and more practical than 37C.

We are likely not going to hear anything. This M1 is already considered an old device and Netgear is moving onto selling newer, better things. IMO Netgear only has resources for about six months of a devices' release to actively support it. That doesn't say serious issues aren't addressed after that six months, but it has to be serious. In the meantime, we have apparent well-intentioned Netgear reps here on the forums trying to maintain some loyalty to Netgear products by being nice/giving hope. Unfortunately, this is a fact of life with Netgear now. I have been a long term Netgear customer and has seen 'real' support go down the drain in recent years.

I removed the rear cover and pulled the battery and my M1 runs perfectly fine now and never overheats. it really is a heat issue that causes the battery to drain and not charge. mine has been working fine for months. 

 

I was debating on drolling the rear cover or adding a small fan, but just run it without the cover and haven't had an issue.