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Forum Discussion

MFK2020's avatar
MFK2020
Aspirant
Jun 21, 2020

NIGHTHAWK M1 BOOTLOOP

Hi all, 

My modem wont start after updating it , since it's on boot loop 

 

 

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jun 26, 2020

    Hi MFK2020

     

    Welcome to NETGEAR Community!

     

    Have you tried factory resetting? 

    Please remove and put the battery back in then press the reset button of the device. 

    May we please know the device SKU (MR1100-xxxx)?

     

    Regards,
    Blanca
    Community Team

    • MFK2020's avatar
      MFK2020
      Aspirant
      Jun 26, 2020

      Hi , 

      Thanks for your answer 

       

      Yes I did the resetin different with and without different SIM , Battery , Rest power off and power on .

       

      I did try the FTFP server to install the update without success 

       

      I do not have the serial number as I sent it to a friend to have a look on it , I will get back with the number as soon as I have it .

       

      I think it need to be completly flashed , I do not know the way to do it 

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Jun 29, 2020

        Hi MFK2020

         

        Kindly contact support to better isolate the issue for possible hardware problem.

         

        Regards,
        Blanca
        Community Team