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Forum Discussion

Stephen1234's avatar
Stephen1234
Initiate
Dec 06, 2018
Solved

Nighthawk M1 data usage not displayed

After the most recent software upgrade, my M1 stopped displaying data usage. I took it into a Telstra shop, and they did a factory reset. Now it displays "Detecting service". It still connects to the...
Troubleshooting
  • Blanca_O's avatar
    Blanca_O
    Apr 03, 2019

    Fshow , thank you for the update and glad to know that it is now working. 

     

    Hi Blanco, 

     

    Went back to Telstra first with what i found reccommended elsewhere in the forum. 

     

    Kindly get in touch with Telstra and have them double check to ensure that it reached the billing server.. 

     

    Back online now and sorted, thanks for following up with me.

     

    Thanks 

    FShow

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Dec 10, 2018

Hi Stephen1234

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

Regards, 
Blanca 
Community Team

  • Stephen1234's avatar
    Stephen1234
    Initiate
    Dec 10, 2018

    Hello Blanca,

    The problem still exists. The M1 has the latest software NTG9X50C_12.06.02.00

     

    Thanks

    Stephen

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Dec 19, 2018

    Hi Stephen1234

     

    Kindly get in touch with Telstra and have them double check to ensure that it reached the billing server. Please let me know what happen. 

     

    Regards, 
    Blanca 
    Community Team

     

     

    • lukedeb's avatar
      lukedeb
      Guide
      Jan 03, 2019

      Hi, like the above user, I too have lost Data Information since updating the firmware to NTG9X50C_12.06.02.00.

      I have tried to roll back the firmware and upload the fix suggested with Firmware file 

      MR1100-1TLAUS_23113199_NTG9x50C_10.25.01.01_00_TELSTRA_03.22.secc but get a an "Invalid Update File. Error Code 16" every time.

       

      I know this isnt a Telstra issue as this all worked fine until this latest Firmware upgrade. Can you please help me here as this is driving me nuts. What else can be done here to fix this?

      Thanks

      Luke