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Forum Discussion

Stephen1234's avatar
Stephen1234
Initiate
Dec 06, 2018
Solved

Nighthawk M1 data usage not displayed

After the most recent software upgrade, my M1 stopped displaying data usage. I took it into a Telstra shop, and they did a factory reset. Now it displays "Detecting service". It still connects to the...
Troubleshooting
  • Blanca_O's avatar
    Blanca_O
    Apr 03, 2019

    Fshow , thank you for the update and glad to know that it is now working. 

     

    Hi Blanco, 

     

    Went back to Telstra first with what i found reccommended elsewhere in the forum. 

     

    Kindly get in touch with Telstra and have them double check to ensure that it reached the billing server.. 

     

    Back online now and sorted, thanks for following up with me.

     

    Thanks 

    FShow

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Dec 19, 2018

Hi Stephen1234

 

Kindly get in touch with Telstra and have them double check to ensure that it reached the billing server. Please let me know what happen. 

 

Regards, 
Blanca 
Community Team

 

 

lukedeb's avatar
lukedeb
Guide
Jan 03, 2019

Hi, like the above user, I too have lost Data Information since updating the firmware to NTG9X50C_12.06.02.00.

I have tried to roll back the firmware and upload the fix suggested with Firmware file 

MR1100-1TLAUS_23113199_NTG9x50C_10.25.01.01_00_TELSTRA_03.22.secc but get a an "Invalid Update File. Error Code 16" every time.

 

I know this isnt a Telstra issue as this all worked fine until this latest Firmware upgrade. Can you please help me here as this is driving me nuts. What else can be done here to fix this?

Thanks

Luke

 

 

 

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jan 17, 2019

    Hi All, 

     

    We are currently looking into this. We will provide update the soonest. 

     

    Regards, 
    Blanca 
    Community Team
     

     

    • Albert1965's avatar
      Albert1965
      Aspirant
      Feb 17, 2019

      Any update on this issue.

       

      I foolishily updated the firmware last week and should have checked these forums first.  T

       

      The previous firmware was working perfectly.

      Current Firmware is NTG9X50C_12.06.02.00

       

      Trying to roll back by installng older formware produces an error message.

      • Fshow's avatar
        Fshow
        Aspirant
        Mar 25, 2019

        Same problem also across 4 units, need help!!!