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Forum Discussion

Mr_Khalid's avatar
Mr_Khalid
Star
Feb 27, 2019

Nighthawk M1 FDD Bands blocked by STC Carrier!

Dear NETGEAR moderators, We are using NETGEAR M1 in Saudi Arabia. All FDD bands were deliberately closed by STC. We only have a 2300 frequency (BAND40) and it’s very weak in Saudi Arabia. We kindly as...
Firmware
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abd1972's avatar
abd1972
Initiate
Feb 28, 2019

hi all 

thanks khalid for raising up this issue to NETGEAR.

 

         in addition to Mr.Khalid, STC dont have this right to do so according to their service agreement subscription.

thats mean, they abuse our rghits and effecting NETGEAR reputions as well .

 

Regards 

Mr_Khalid's avatar
Mr_Khalid
Star
Feb 28, 2019
Thank’s my friend. I am sure NetGear company will not disappoint subscribers and will offer them the solution ASAP.
  • orgnal's avatar
    orgnal
    Initiate
    Feb 28, 2019

    Yes, there are a lot of frustrated customers, they have paid a lot of money to buy routers in different domains. They are desperate and the service provider is not in charge.

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Mar 05, 2019

    Hi All, 

     

    There is no communication sent to us why it is being block. Kindly call STC and ask why the device is being blocked. 

     

    Regards, 
    Blanca 
    Community Team