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Forum Discussion

Aarfmann's avatar
Aarfmann
Aspirant
Jul 24, 2017

Nighthawk M1 mobile router not connecting to Xbox live

Received a new router from Telstra and Xbox live connects, but doesn't allow an internet connection. Have followed steps as suggested by Xbox re DNS settings help with no luck. Any more suggestions fr...
Troubleshooting
ArodiD's avatar
ArodiD
NETGEAR Expert
Nov 15, 2017

Hi  Aarfmann,

 

How are you connecting your Xbox one to the MR1100?  Is it via WiFi or Ethernet?  I have no issues with PS4 connecting to internet via M1.

 

Kind Regards,

 

ArodiD

Bungarra's avatar
Bungarra
Aspirant
Nov 15, 2017

Connected by wi-fi..... there has to be a simple solution for this ... I just don't get it that Telstra & netgear sell incompatible stuff...

  • MicW's avatar
    MicW
    Luminary
    Nov 15, 2017

    Can you provide any information , like the error xbox is giving and the ip configuration and gateway it is using? I've tested my M1 with my nephews xbox and no issue, didn't have to configure anything out of the ordinary. The only issue you may have is if you are behind a double NAT setup by your ISP, then you can still get out, but no one would be bale to connect back to you if you try running a server

    • Aarfmann's avatar
      Aarfmann
      Aspirant
      Dec 27, 2017
      Says my DNS server can’t resolve Xbox live server names. I have tried all of the Xbox help suggestions.
      • MicW's avatar
        MicW
        Luminary
        Dec 27, 2017

        Have you tried setting the xbox network settings to automatic including setting the xbox DNS to automatic (under advanced settings)and also DHCP client.

        In the modem under settings > router setup >DNS mode set to manual if you don't want to use Telstra DNS, and  DNS server to 8.8.8.8 and under alternate DNS server 8.8.4.4 (these are googles DNS server addresses).

        If you are getting NAT errors after that it is because Telstra use consumer grade NAT on mobile connections and not much you can do about it unless you have a business grade connection that provides a public IP.