When will netgear release a new firmware update for Telstra Netgear Nighthawk M1 Mobile Router ? I updated to the latest firmware NTG9x50C_12.06.02.00 which caused my device to not display data usage & keeps displaying “Detecting Service”.

The fix for the broken Telstra data usage is coming soon. It is going through testing in Telstra. Thanks

Thanks John,Sounds like Telstra is working on the problem but if we told telstra our mobile plan payment was coming soon, they would cut us off.We're paying for a device that isn't working as intended.How would telstra compensate there customers for their blunder ??Nightwho

Same ongoing problem here. Don't think there will be any reimbursement offered at all.

Nighthawk M1 mobile router not showing data usage

3 Replies

JohnPeng
NETGEAR Expert
Jan 19, 2020
The fix for the broken Telstra data usage is coming soon. It is going through testing in Telstra.

Thanks
- Nightwho
  Aspirant
  Jan 20, 2020
  Thanks John,
  Sounds like Telstra is working on the problem but if we told telstra our mobile plan payment was coming soon, they would cut us off.
  We're paying for a device that isn't working as intended.
  How would telstra compensate there customers for their blunder ??
  Nightwho
  - Bronzo
    Aspirant
    Jan 21, 2020
    Same ongoing problem here. Don't think there will be any reimbursement offered at all.

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Nighthawk M1 mobile router not showing data usage