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S36's avatar
S36
Follower
Feb 26, 2020

Nighthawk M1 NTG9X50C_12.05.05.14 Firmware Issues

My Nighthawk was functionion perfectly fine, AT&T pushed this NTG9X50C_12.05.05.14 firmware update, and now it's nothing but disconnects; several a minute at times. This is unbelievable. 

 

I've already factory reset the device, yet continue to have these issues where the internet stalls, or the device is frantically connecting to different bands and ultimately loses "connected" status. My signal is "Good" LTE. Before the update, I would constantly get 80-95 Mbps down/ 45-50 Mbps Up and NO disconnects when it'd utilize B2 band.

 

 

What can I expect?  

2 Replies

  • blcrews's avatar
    blcrews
    Aspirant
    Feb 26, 2020

    I had prefect internet until this morning and all of the sudden my internet stopped working. I check the hotspot and found that even with 2-3 bars it keeps saying mobile boardnband disconnected, your data connection is disconnected. I have tried restarting and resetting the hotspot without any luck. It would appear that my devise updaed the firmware this morning and now I have no internet. 

     

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Feb 28, 2020
    S36 wrote:

    My Nighthawk was functionion perfectly fine, AT&T pushed this NTG9X50C_12.05.05.14 firmware update, and now it's nothing but disconnects; several a minute at times. This is unbelievable. 

     

    I've already factory reset the device, yet continue to have these issues where the internet stalls, or the device is frantically connecting to different bands and ultimately loses "connected" status. My signal is "Good" LTE. Before the update, I would constantly get 80-95 Mbps down/ 45-50 Mbps Up and NO disconnects when it'd utilize B2 band.

     

     

    What can I expect?  

    Please follow the steps below to capture the log for debugging. 

     

    Step 1: Open 192.168.1.1 on your browser.

     

    Step 2: Input the account and password if necessary (admin/password)

     

    Step 3: type 192.168.1.1/model.json

     

    Step 4: Select everything (Ctrl + A), then copy-paste it into a text file.

     

    Step 5: Save the text file as model.json_log.txt

     

    Step 6: Submit the Log file

     

    Thanks