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Forum Discussion

Aspirant

Apr 26, 2018

Nighthawk m1 router not removing notification messages

My Nighthawk M1 router is not removing data usage notification messages even though I toggle through the screens have also logged on to m.home and read the messages but there's no where to get rid of ...

Troubleshooting

NETGEAR Employee Retired

Apr 27, 2018

Hi sanj11,

Is the device up-to-date with the most current firmware? If so, have you done a factory reset after the update?

Please let me know. :]

- Jason N

Aspirant

Apr 29, 2018

Hi Jason. I have downloaded the latest firmware but I haven't done a factory reset. Should I? Thank you 😊

JasonN
NETGEAR Employee Retired
Apr 30, 2018
Hi Sanj11,

Please proceed with the factory reset. This will help clear any old configurations that would clash with the new firmware.

Please let me know on the outcome. :]

- Jason N
- Sanj11
  Aspirant
  May 02, 2018
  Hi Jason
  I I did the factory reset but unfortunately the notification regarding exceeding data is still showing on my device when I log in to the net gear app to clear it I can't do so so every time I leave the house and come back I need to re toggle the device to remove the notification
  - JasonN
    NETGEAR Employee Retired
    May 07, 2018
    Hi Sanj11,
    
    Thank you for your detailed resonse. We are trying to replicate this issue to gather more information.
    
    What do you have your "Data Alert" limit set as?
    
    What carrier is your device?
    
    Are there any error messages or the device just doesn't connect?
    
    Where are you getting these messages? (The Web UI from a browser (which browser) or app based. [iOS or Android])
    
    I have attached a picture of the Wen UI page. Can you please send me a screenshot of your device with the same page?
    
    Thank you. :]
    
    - Jason N