NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Ricdsk's avatar
Ricdsk
Aspirant
Apr 19, 2021

Nighthawk M1 stuck on "Detecting Service" and won't show any data usage

Can't seem to get my M1 router.
Firmware - NTG9x50C_12.06.08.00 to display data usage & it keeps displaying “Detecting Service”.
As far as I'm aware, there is no updated firmware. How can I get this thing working?
Firmware
Hardware
Mobile Routers
Troubleshooting

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Apr 21, 2021

    Hi Ricdsk

     

    Welcome to NETGEAR Community!

     

    Who is your Internet Service Provider? 

    Kindly provide the device SKU (e.g MR1100-100NAS. 

     

    Regards,
    Blanca
    Community Team
     

    • Ricdsk's avatar
      Ricdsk
      Aspirant
      Apr 22, 2021
      Hi Blanca, thanks for the reply.

      Sure, the SKU is MR1100-1TLAUS
      The Service Provider is Telstra .

      No updates seem to be available for the device (I'm on 12.06.08.00) and I haven't been able to get it working with any restarts.
      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Apr 22, 2021

        Hi Ricdsk

         

        Kindly get in touch with Telstra and verify if you have the right APN information and to check as well if device reached the billing server.

         

        And when you say "restart", do you mean you factory reset the unit or you turn it off and on? 

         

        Please let me know what happen. 

         

        Regards,
        Blanca
        Community Team