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Forum Discussion

kdebauch's avatar
kdebauch
Aspirant
Mar 16, 2018
Solved

Nighthawk M1 with Arlo Base Station

I recently recieved this hotspot router from AT&T. When they sold it to me they sent me a data sheet which said that it could be used as my Arlo base station. I have tried everything to figure out ho...
Mobile Routers
Security
Troubleshooting
  • kdebauch's avatar
    kdebauch
    Mar 27, 2018
    I updated the firmware and after a brief struggle, managed to get all of my cameras synced and working with the M1.
JasonN's avatar
JasonN
NETGEAR Employee Retired
Mar 27, 2018

Hi kayakmorris,

Thank you notifying the thread. They are working on it and will notify the public when they are ready to release it. Please be patient :]

 

 

- Jason N

kdebauch's avatar
kdebauch
Aspirant
Mar 27, 2018
I updated the firmware and after a brief struggle, managed to get all of my cameras synced and working with the M1.
  • ctrap12's avatar
    ctrap12
    Aspirant
    Apr 06, 2018

    I've downloaded the firmware update, and when I go into the Arlo app to "Add Device" and select Mobile Router I am getting an error message that the mobile router cannot be detected.  I've read a few things that tell me I need to allow Arlo on the Netgear Mobile App, but I have looked through it and have not been able to find anywhere that I can do this.  I have tried it from a computer also, and have tried doing it while connected to the internet through the wifi of the Mobile Router and while not connect to the mobile router.  The one I am using is the MR1100 AT&T US Version.  Is there something I am missing?  Any help on how I either get the Netgear app to allow Arlo or how to get the Arlo App to recognize the mobile router would be appreciated.  Thank you.

  • kayakmorris's avatar
    kayakmorris
    Tutor
    Apr 07, 2018
    You definitely have to Enable Arlo in the Netgear mobile app prior to adding the M1 in the Arlo app. Make sure your M1 is on and you are connected to the Wi-Fi between your cell phone and the M1. Then click on netgear mobile app. Enable Arlo. Then go back to Arlo app and add the M1. The Arlo app should recognize your M1 if
    A. You are connected via Wi-Fi to the M1 and

    B. You have enabled Arlo on the app

    Enjoy
  • ctrap12's avatar
    ctrap12
    Aspirant
    Apr 07, 2018

    Thanks for replying.  Thats what I had assumed, but I guess the issue is that I'm not able to find where I enable Arlo on the Netgear Mobile app.  I am connected to the WIFI on the M1, I open the Netgear Mobile app, but after that I can't seem to find where the "Enable Arlo" is.  I've looked through everything that I can see in the app, and there isn't a clear path to Enable Arlo.  Sorry for the trouble, but would you be able to provide some assistance as to the path you took within the netgear app to enable the Arlo?  I'm guessing that there might be a button on the initial screen that I just don't have.

     

    Any help would be appreciated.


    Thank you.