NightHawk M2 is not showing data usage.

Question

I have a new M2 and this is often displayed in all the advertisements showing the data used and the amount left on your account.

This is a great feature but will not work on my new m2.

Is there a setting on the M2 , that I need to change to display the data usage, or is this purely a function of my service provider?

michaelkenward · Answer

davidgriffo&nbsp;wrote:
Is there a setting &nbsp;on the M2 , that I need to change to display the data usage, or is this purely a function of my service provider?

Did you try this?Support | NETGEARFeed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
&nbsp;
Check the section View Your Data Usage.You may have done this already. I can't tell from your message. I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

Blanca_O · Answer

Hi davidgriffo,
&nbsp;
May we please know the device SKU (e.g. MR2100-1TLAUS)? This can be checked on the box of the product or on the barcode labelWhat is the Firmware version?&nbsp;Who is your Internet Service Provider?
&nbsp;
Regards,BlancaCommunity Team

davidgriffo · Answer

Hi&nbsp;The SKU :MR2100-1TLAUS_04.02.181.00&nbsp;FIRMWARE VERSION:NTGX24_10.19.03.00&nbsp;INTERNET PROVIDER:Telstra&nbsp;

Cuearse · Answer

Hi David,I have the same problem with my MK2 Nighthawk as well. Long story short is earlier this year Telstra did a system update and since then no Netgear products will talk to the Telstra system with regards data usage. I was at a Telstra shop recently and put my SIM into a brand new MK2 Modem no data usage on it's screen. Put my SIM into a brand new MK6 (a new model that I wasn't aware existed) Modem and again no data usage. Put the SIM into a cheap as Telstra dongle and usage came up as soon as it fired up.&nbsp;As far as I'm aware Telstra is aware of this issue and are choosing to do nothing about it.Cheers.

Retired_Member · Answer

Hi David and all,&nbsp;Cuearse&nbsp;, confirming your thoughts on this issue. Please see thread at:Mobile-Routers-Hotspots-Modems/Data-usage-info-unavailable-at-this-time-Nighthawk-M2-MR2100/m-p/2261198#M22637&nbsp;&nbsp;Looks like no light at the end of the tunnel.I was momentarily hopeful to see the new Inseego modem on Telstra's website until I noticed it had no external antenna ports, which pretty much sums up Telstra's attitude to the 2% of us who have no choice of provider. &nbsp;There is no way of telling whether it will actually display usage info, despite the features description.&nbsp;Regards,Hypp&nbsp;

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NightHawk M2 is not showing data usage.

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