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Nighthawk M2 (MR2100) constant reboot
Hi All, I just bought the nighthawk m2 and I am finding it really unstable. I am getting constant reboots when using the wifi function. The only way I have made it stable is by turning off wifi and...
Hi All,
NETGEAR release MR1 Firmware NTGX24_10.13.05.00_00_TELSTRA_02.10_00 today which includes alot of bug fixes. Please upgrade your device to this latest firmware and let me know if the problem still persists. If you are still having issues after upgrading to the latest firmware then please send me a PM with the details.
Regards,
ArodiD
Hi Tinsanta
Welcome to NETGEAR Community!
Just to clarify, when you say "reboot", do you mean that the MR2100 turns off and on itself. May I request the following:
- Please describe your network setup
- How many devices are connected to the MR2100 when issue re-occur?
- Kindly access the MR2100 settings page and check if there is any firmware update available. What is the current firmware version?
I suggest to perform a factory reset as well.
Regards,
Blanca
Community Team
Hi Blanca
Just wondering if there is anything more to add to this thread? Had an M2 now for two day and has frozen (solid blue light and unresponsive) 3 times each day. Very frustrating as when it is running it is very good
Should I be returning it back to Telstra?
Thanks
Matt
Just wondering if there is anything more to add to this thread? Had an M2 now for two day and has frozen (solid blue light and unresponsive) 3 times each day. Very frustrating as when it is running it is very good
Should I be returning it back to Telstra?
Thanks
Matt
Matt
Just a suggestion. In settings you can set the Nighthawk to NOT go to sleep. See if that works. Also unless you need battery take it out.
If you need a replacement chat with Telstra support, get escalated to a Case Manager who can then put an authority on your account to get a replacement. I have had my replacement now for 48 hours - touch wood no problems so far.
Cheers
I started this thread and ultimatly what worked for me was getting the unit replaced. Not much help in this thread on solving the issue, I just called the Netgear support team and they put me in touch with a special Night Gear support team member. I took them through the issues and what I had done to try and solve them. They stated that the unit was likely defective and put me across to the local support team to replace. They sent out a new unit and at the same time sent a courier for the old unit, so I was without internet for a day. Since then I have had no issues with the unit and the wifi aspect.
Good luck!
Where in the settings can I set it to not go asleep?
I have look but cannont find it. Have also looked in the manual with out luck.
Regards
Henning
Open a browser in a PC - and write http://m.home and hit enter
Take a look on your Quick Start instructions you received in the box.
Go to Set up the device and item 2 and follow instructions.
You can not change ETHERNET STANDBY option in the mobile ap.
The Ethernet standby regulate the time for asleep.
- Update- I took the nighthawk back to Telstra last week and we attempted to do the latest firmware update while instore but it kept freezing. They exchanged the product and I have since updated the firmware with no problems since then. Hopefully the new software is helping things?
Hi All,
Just an update for you.
My M2 has now been running since latest firmware update.
It did a freeze once, but I think that was my own fault.
How is your experience. I think Netgear should be updated if we are all happy