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Forum Discussion
Tinsanta
Apr 23, 2019Aspirant
Nighthawk M2 (MR2100) constant reboot
Hi All, I just bought the nighthawk m2 and I am finding it really unstable. I am getting constant reboots when using the wifi function. The only way I have made it stable is by turning off wifi and...
- Jun 19, 2019
Hi All,
NETGEAR release MR1 Firmware NTGX24_10.13.05.00_00_TELSTRA_02.10_00 today which includes alot of bug fixes. Please upgrade your device to this latest firmware and let me know if the problem still persists. If you are still having issues after upgrading to the latest firmware then please send me a PM with the details.
Regards,
ArodiD
Blanca_O
Apr 24, 2019NETGEAR Employee Retired
Hi Tinsanta
Welcome to NETGEAR Community!
Just to clarify, when you say "reboot", do you mean that the MR2100 turns off and on itself. May I request the following:
- Please describe your network setup
- How many devices are connected to the MR2100 when issue re-occur?
- Kindly access the MR2100 settings page and check if there is any firmware update available. What is the current firmware version?
I suggest to perform a factory reset as well.
Regards,
Blanca
Community Team
cjt007
Jun 18, 2019Initiate
Hi
I used to work for Netgear - they have good kit and the RA process is probably the best.
That is or was my job for a while.
SO ... in another life the company I'm helping has had some problems with the NightHawk M2
Here are a few thoughts on the matter. - work out which ones might apply
A) The battery may create heat that affects the CPU - causing problems.
B) The single ethernet port could be stressed by issues farther down the line.
A lot of people are buying trashy switches - so dumb that they fall for the
old - lets plug all the cables into an 8 port switch - Oh and just for fun
lets make sure one of those cables forms a loop - one cable plugged
into the switch twice - Unfortunately that is deadly as smarter switches
Turn one of the looped feeback ports into a standby mode but the
dumb switch does not - causing a cascade of traffic.
C) This device is not designed - I think, I'm not sure - for very heavy traffic
so it may have some limitations on throughput. It is possible that it
runs out of steam when someone plays games or if someone decides
to finish that spreadsheet late in the afternoon - and now wants to push
it off to a couple of mates ??
D) Maybe there is a limit in the number of DHCP assignments inside this
unit - if that happens it may be a bit slow - clearing the problem and
effectively stopping the DHCP service from operating.
The symptom of course would be felt most keenly in the WiFi side
of things. It tends to lose connection more often and for longer periods
which - means that a device would ask for an IP address assignment
and there would be no free slots in the limited DHCP IP table.
This would probably seem like a full blown failure to the WiFi device
asking - and the problem would be classified as the WiFi is down.
In fact a few people in better reception areas - would still be working
away - since they have kept their IP address.
Ethernet people might need to shutdown their PC to experience the
Wifi is down (actually Ethernet is down) problem. They would try to
connect and their PC (using the ipconfig) would say "it" is connected)
but they would be unable to access the internet. The physical ethernet
may be "connected" but without DHCP it would be DOWN.
OK> I'm hoping you may have followed me so far.
If you want to try and fix this and get back onto the internet ???
Try and assign a specific IP address as a backup in case the DHCP
service is the only thing DOWN.
This is possible inside a Windows PC - be it ethernet or WiFi.
There is a place inside Windows WiFi admin that allows you to configure
a specific IP address for a particular WiFi location. It maye be harder
for PC's that travel but get connected via Ethernet - just for testing
learn how to do this.
I once turned on a fleet of PC's and made their BACKUP IP address
exactly the same as the one they got from the DHCP server. They
were all connected to a router - if it died they all got the proverbial
196.kiss of death IP address - a specific IP address randomly
generated by the PC itself. Not good if you happen to want work done.
At any rate so long as they all get, say a 192.168.1.X or the other
common 192.168.0.X address (both of these exclude the two
IP addresses 192.168.1.1 or 192.168.0.1 which is the router's
own IP address). Then things should/may work because the
router may still be connected to the internet and it may still be
transferring info in and out - it just needs to know the IP address
of every PC that is talking to it. It gets this info with every so
called packet - every single packet has to have a FROM and
a TO IP address. Sometimes packets are setup to broadcast
and that is a special address X.Y.Z.255. Lets not get to
complex and I will end it here.
HOPEFULLY this may help some peop[le out there?
HELPFUL
- SvenPJun 18, 2019Guide
Hi CJT007
Thank you for interest reading and your possible work outs.
However – I have been using my 2 M1 for about 18 months without problem.
One of them has been running 24/7 without battery and connected to a router.
I have 2 PC and 2 iPhone and 1 iPad using WiFi to this router.
Also few other devices using WiFi direct to the M1 unit.
This configuration works perfect without any freezing or need for restarts.
I/we only want the M2 to work as well without any workaround because this is sold as an easy to operate device, and costumers expect it to work as is.
My 2 M1 has proven to work nonstop ….however after a second firmware.
We are now also waiting for a second firmware to our M2.
The unit shouldn’t be sold until this has been resolved.
- Wellington78Jun 19, 2019Aspirant
Yep I’m on my 4th M2. And each time Netgear & Telstra assure me they have not only never seen this before, they have never heard of it happening! Just a coincidence they tell me. Both are in denial. I just want it fixed. I waste half a day going into Telstra shops and dealing with incompetent staff to replace the unit.
- ArodiDJun 19, 2019NETGEAR Expert
Hi All,
NETGEAR release MR1 Firmware NTGX24_10.13.05.00_00_TELSTRA_02.10_00 today which includes alot of bug fixes. Please upgrade your device to this latest firmware and let me know if the problem still persists. If you are still having issues after upgrading to the latest firmware then please send me a PM with the details.
Regards,
ArodiD