Hi, Any Andoird Phone connected to the WiFi is beeing disconnected non-stop.Yes, I did try a Factory Reset.Yes, I have the latest firmware (at least, it is what the unit claims!) -> NTGX55_12.04.12.00 I am using the unit as an AP, not as a mobile router, so there is no Sim installed. Running 5GHZ Network only. Laptops work just fine.

Netgear has set up a community forum specifically for the Mobile Router products. Most of the people who watch that forum are more likely to have experience with mobile routers and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/bd-p/aircard Please use this link to the main forum product list to review and choose where to make your posts. https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear Thank you

You also have the standby functionality see page 42 of the manual: https://www.downloads.netgear.com/files/GDC/MR5100/MR5100_MR5200_UM_EN.pdfTry to change the timer. (increase the time when going into standby).

It's set to 30 minutes. Machines are connected, so it can't be on stand-by.

It could also be the autoswitching option in your phones that automatically switch to your mobile connection when the Wi-Fi signal is too weak See if it is activated..

The Phones are litteraly sitting next to the router and network power is set to max.The feature you talking about is an offload, it does not disconnect the phones from wifi.All the phones are working fine with several other routers, so they are NOT the cause of the issue.

Nighthawk M5 - Phones get disconnected non-stop

13 Replies

FURRYe38
Guru - Experienced User
Jan 09, 2022
Netgear has set up a community forum specifically for the Mobile Router products. Most of the people who watch that forum are more likely to have experience with mobile routers and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/bd-p/aircard

Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you
- nielsvds
  Luminary
  Jan 10, 2022
  You also have the standby functionality see page 42 of the manual: https://www.downloads.netgear.com/files/GDC/MR5100/MR5100_MR5200_UM_EN.pdf
  Try to change the timer. (increase the time when going into standby).
  - Chaotiqq
    Aspirant
    Jan 11, 2022
    It's set to 30 minutes. Machines are connected, so it can't be on stand-by.

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Nighthawk M5 - Phones get disconnected non-stop