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Chaotiqq's avatar
Chaotiqq
Aspirant
Jan 09, 2022

Nighthawk M5 (MR5200) - Phones get disconnected non-stop

Hi,

 

Any (Andoird) Phone connected to the WiFi is beeing disconnected non-stop. Reconnects and Disconnects again.

Yes, I did try a Factory Reset.

Yes, I have the latest firmware (at least, it is what the unit claims!) -> NTGX55_12.04.12.00

 

I am using the unit as an AP, not as a mobile router, so there is no Sim installed. Running 5GHZ Network only. Laptops (windows) work just fine.

5 Replies

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jan 11, 2022

    Can you try connect to 2.4GHz WiFi and see whether the same issue happens? What is your Android phones brand and model?

     

    Thanks

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Jan 13, 2022
        Chaotiqq wrote:

        Google Pixel 4,5 and 6. OnePlus 9. Samsung S22.

        Can you specify how you noticed that your phones got disconencted from WiFi? To further checking on this issue, we can set LCD to always on, when you see the phones got disconnected, please check WiFi status displayed on the LCD and see whether it is in standby mode with a red cross on the icon.