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Forum Discussion
Nighthawk M6 Pro Ethernet port
After recent automatic update, Ethernet port on nighthawk M6 Pro not working. Can toggle it on/off, but has no output signal. Any troubleshooting suggestions?
After much complaining I got ATT to send me a new M7 to replace this M6. Will keep you updated, but hoping this will be a fix for me.
any tips on getting them to replace your m6 with m7?
do you happen to know if the update at fauld was from att or Netgear?
deuxcv I'm certain it was the most recent firmware up update.
Same here. NEVER had a problem with the MR6500 until immediately AFTER the firmware was upgraded! AT&T should have tested this BEFORE releasing it to their customers! We need to bombard them with demands so they escalate this!
I asked for the same, but the customer (feel good) DEI person hung up on me!
AT&T is aware of this problem, but have no solution as of yet. Here is a synopsis of my testing:
Further testing determined the problem with access after installing MR6500 firmware update is only related to access to the hub via ethernet. Wireless works fine. You need to fix the bug that forces ethernet port to be ignored after a couple of minutes! Did you not test direct contact to the hub (router) via ethernet?! I have the json for the router if interested. Responsible people will connect the MR6500 via ethernet to another router or computer. This is no longer possible due to the bug.