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Forum Discussion
Nighthawk M6 Pro Ethernet port
After recent automatic update, Ethernet port on nighthawk M6 Pro not working. Can toggle it on/off, but has no output signal. Any troubleshooting suggestions?
after hours on technical support and advanced technical support with att, they convinced us to file a claim with Asurion and gave us a $200 statement credit for the 2 deductibles. we were hoping Asurion would agree to a m7 pro swap, and assured us that once the claim was finalized they could go in and attempt to change the replacement hardware. after the claim was finalized, they said they could NOT change it and would continue with the m6 pro replacement. and further said they couldn't even cancel the order.
based on one report on here where someone got att to send them m7pro replacement, i did one more try with att technical support and no luck getting them to cough up m7 pro replacements but they did over and over assure me that the replacements will be the latest hardware and with working firmware. i did at least get them to read this forum and like someone else here, they admitted to sending out a software update friday, but nothing toward taking responsibility.
att's assurance in the replacement working makes me wonder if not all hardware versions were affected by this update? mine is hardware version 1.0
Model: MR6500 // Firmware Version: NTGX65 12.01.72.00 // Firmware Build Date: 2025/07/29 // Hardware Version: 1.0
what is everyone else's hardware version? hoping replacement hardware version is somehow not affected.
I have the same hardware version and same problem. My dad has the regular Nighthawk M6 and his is also being affected by the update. He doesn’t use ethernet, but i asked him to check it out
I’ll be surprised if when you get the new one that there’s a different firmware, cause why is it available to your new one, but none of us got the update you know? Unless you don’t get the new one until an update comes out since they’re assuring it’ll be fixed
i agree. i'm not holding my breath for it to wo work, but if there's a different hardware build with for example a different modem, perhaps the firmware version is different or updated model wasn't affected by the bad update. if they don't work, i'll pusth them again to replace with the 7pro. either way, we're up and running again in bridge mode.