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Forum Discussion
Nighthawk M6 Pro MR6400 won't run without battery when tethered to computer
Hello, I recently purchased the Nighthawk M6 Pro MR6400 hotspot. Unlike the MR5200 and MR6500, it does not seem to want to power on without the battery connected when tethered to a PC. I chec...
Hi Jedis,
Welcome to NETGEAR Community!
Please provide the MR5200, MR6500 and MR6400 SKU (e.g. MR6500-1A1NAS).
Where did you purchase the device?
Kindly provide the current firmware version and PRI.
Can you please let us know which option is selected for the Power Manager Settings?
Regards,
Blanca
Community Team
Greetings,
I have the same issue. If I remove the battery then the router will not boot.
My M6-Pro is from AT&T and running firmware NTGX65_10.04.22.01
Modem Version is - MPSS.DE.1.0-02593-OLYMPIC_GENALL_PACK-1
There is a setting under General>Power Mode for AC-Powered Only (No Battery) but it cannot be selected.
What do I do if I plan on my hotspot being a permanent installation? It seems the battery will burn up over time and need replacement due to the constant power.
Please advise!!!
#M6Pro
To use AC mode, you need to use the device without battery and power the device with the PA and USB cable shipping with the device.
Computer USB port can't provide enough power to the device when it is operated without battery.
If you see the device can't powered up without battery with the PA and USB cable, please let me check. I will work with you to debug it.
Thanks
HI there
NETGEAR is hopeless in providing the service after sales despite being under warranty. They do play the delay and ignorance game for the warranty period to ends, and they never help after that (I don't believe any explanation they provide, since they were not helping and ignored their own product). I my case, pissed poor customer service at netgear (well several of them actually), not only did not provide the needed help, but at the end they said I need to return the product to the bloody telstra shop where I purchased it here in Victoria australia. The shop didn't accept the return, and I was forced to make a complaint against the shop and finally the complaint section of Telstra the kind lady was so upset about all these that I had to go through and refund my money. I suggest get it refund immediately since you are under warranty (well, I hope you are) and get something else. I do NOT Recommend NETGEAR product to anyone, and anywhere I go, I'll make it known.
peemun wrote:
HI there
NETGEAR is hopeless in providing the service after sales despite being under warranty. They do play the delay and ignorance game for the warranty period to ends, and they never help after that (I don't believe any explanation they provide, since they were not helping and ignored their own product). I my case, pissed poor customer service at netgear (well several of them actually), not only did not provide the needed help, but at the end they said I need to return the product to the bloody telstra shop where I purchased it here in Victoria australia. The shop didn't accept the return, and I was forced to make a complaint against the shop and finally the complaint section of Telstra the kind lady was so upset about all these that I had to go through and refund my money. I suggest get it refund immediately since you are under warranty (well, I hope you are) and get something else. I do NOT Recommend NETGEAR product to anyone, and anywhere I go, I'll make it known.
Since this is Telstra M6, you should contact Telstra for the warranty related request. I think Telstra also allow no fault return.
Thanks
You are wrong in making an incorrect assumption, and please don't reply for the sack of replying, you did not provide help at first place and this shift of responsibility is a total unacceptable excuse. Netgear has proven multiple time that you do not have a customer service and do not provide service after sales, all you care is sale and the profit.