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Forum Discussion
Jedis
Jul 27, 2022Initiate
Nighthawk M6 Pro MR6400 won't run without battery when tethered to computer
Hello, I recently purchased the Nighthawk M6 Pro MR6400 hotspot. Unlike the MR5200 and MR6500, it does not seem to want to power on without the battery connected when tethered to a PC. I chec...
KRSmarterBuild
Feb 13, 2023Aspirant
Greetings,
I have the same issue. If I remove the battery then the router will not boot.
My M6-Pro is from AT&T and running firmware NTGX65_10.04.22.01
Modem Version is - MPSS.DE.1.0-02593-OLYMPIC_GENALL_PACK-1
There is a setting under General>Power Mode for AC-Powered Only (No Battery) but it cannot be selected.
What do I do if I plan on my hotspot being a permanent installation? It seems the battery will burn up over time and need replacement due to the constant power.
Please advise!!!
#M6Pro
JohnPeng
Feb 13, 2023NETGEAR Expert
To use AC mode, you need to use the device without battery and power the device with the PA and USB cable shipping with the device.
Computer USB port can't provide enough power to the device when it is operated without battery.
If you see the device can't powered up without battery with the PA and USB cable, please let me check. I will work with you to debug it.
Thanks