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iegarpong's avatar
iegarpong
Follower
Nov 04, 2022

Nighthawk M6 Pro Overheating Update

Hi everyone,

Over a month ago I posted an issue I am having with the Nighthawk M6 pro overheating, freezing up, and stopping all internet connections. This is just an update I got from Netgear in the event that anyone else is having this issue.

This is the response I received from John Peng with Netgear yesterday in regards to the issue:

“After checking with the internal team, I can confirm that the issue is related to using the device without battery. We have a fix for this already. We are going to submit the release to AT&T get their approval before releasing it.”

The current work around at this time is to use the device with the battery. Setting the device screen to never going to sleep has seemed to improve reliability as well.

I personally have still had overheating issues when using the device with the battery, but it has improved significantly. The last three days for me have actually been relatively stable with the device only overheating a couple times.

I hope this helps until the fix gets approved!

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4 Replies

  • jandmhoniotes's avatar
    jandmhoniotes
    Aspirant
    Dec 09, 2022
    I just received and updated my M6 from AT&T this morning. Hope this help the overheating.
    • jandmhoniotes's avatar
      jandmhoniotes
      Aspirant
      Dec 10, 2022
      So far this firmware update has not fixed the overheating problem. It still gets extremely hot to touch and shuts down/locks up. Unplugging and rebooting temporarily fixes problem until it overheats again. I have a cooling pad/fan ordered to try and reduce the overheating. It is a 140mm fan that produces 69 cfm. Currently without the fan, per the hotspot software, the unit typically is running at 57 C /135 F which is warm to touch. The unit is much hotter to touch when unit shut downs. I will do another post once I try the cooling pad/fan. I am hopeful this reduces the temperature. Most of the research shows it will help.
      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Dec 14, 2022
        jandmhoniotes wrote:
        So far this firmware update has not fixed the overheating problem. It still gets extremely hot to touch and shuts down/locks up. Unplugging and rebooting temporarily fixes problem until it overheats again. I have a cooling pad/fan ordered to try and reduce the overheating. It is a 140mm fan that produces 69 cfm. Currently without the fan, per the hotspot software, the unit typically is running at 57 C /135 F which is warm to touch. The unit is much hotter to touch when unit shut downs. I will do another post once I try the cooling pad/fan. I am hopeful this reduces the temperature. Most of the research shows it will help.

        Could you please explain your network setup with the device, such as how many clients and how heavy of the data used?

         

        What is the ambient temperature where the device is used?

         

        Thanks