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Forum Discussion
Nighthawk m6 pro(MR 6500) keeps restarting (stuck in a boot loop)
So as the title implies, yesterday my Nighthawk m6 pro has been stuck in a boot loop. if i remove the sim card it will work, but when it is in, it will not work. I went to the ATT store and we replac...
I had the same issue today... Was in the phone with an awesome customer service representative and we spent almost an hour and after trying everything that we possibly could, we ended up having to do a replacement modem. The lady told me that was about the 20th netgear modem they (just at her specific call center) had issues with in the last couple of days. A few they were able to push a software update on but most would never accept the update. Hopefully yours is still in warranty.
- I am having the same issue over the past two days. I researched the issue and found this post. I have First Net and my one year warranty went out last month.
I took the SIM card out and my Nighthawk seems to boot.
Can anyone explain why this is happening? I refuse to buy another one, especially no fault of mine own and with it being a year and a month old. - Also, I would like to note, I work an hour away from my home and the nighthawk works fine but as soon as I come home it goes into boot loop. Seems very odd. It’s done this three days in a row. When I am home and take out the SIM card it boots properly. Seems like a provider issue to me. Just trying to connect the dots.
Hi
We at NETGEAR are aware of the issue and we are working on a fix to address the reboot issue that affected some of the customers, its expected to be released in 1-2 weeks.
thanks
Kaveh