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Forum Discussion
Nighthawk m6 pro(MR 6500) keeps restarting (stuck in a boot loop)
So as the title implies, yesterday my Nighthawk m6 pro has been stuck in a boot loop. if i remove the sim card it will work, but when it is in, it will not work. I went to the ATT store and we replac...
Mine is doing this too!
My Netgear Nighthawk M6 pro automatically did a software update on June 12. After this update, my device restarted, but was stuck in a boot loop. It would never get to the main menu after trying to reboot.
I had FirstNet send me a new device and it did the same thing after the update. Worked with FirstNet technical support and Netgear technical support and they thought that maybe I needed a new SIM card because when trying to restart each device, only the one without the SIM card would make it to the main menu. Went to ATT and got a new SIM card and it hasn't made a difference. I'm still having the same results.
FirstNet and Netgear can't seem to figure out what to do. FirstNet says they have been bombarded with calls about this since the update. Netgear claims they don't know anything about this. FirstNet says they are working with Netgear to figure out a solution. At this point we haven't been able to use either device in the last 12 days. 🥴
My Netgear Nighthawk M6 pro automatically did a software update on June 12. After this update, my device restarted, but was stuck in a boot loop. It would never get to the main menu after trying to reboot.
I had FirstNet send me a new device and it did the same thing after the update. Worked with FirstNet technical support and Netgear technical support and they thought that maybe I needed a new SIM card because when trying to restart each device, only the one without the SIM card would make it to the main menu. Went to ATT and got a new SIM card and it hasn't made a difference. I'm still having the same results.
FirstNet and Netgear can't seem to figure out what to do. FirstNet says they have been bombarded with calls about this since the update. Netgear claims they don't know anything about this. FirstNet says they are working with Netgear to figure out a solution. At this point we haven't been able to use either device in the last 12 days. 🥴
I received my replacement MR6110 under warranty, and it works fine. Of course, it's on firmware NTGX65_10.04.22.00 built on 11.10.22, and it's going to stay that way. No way I'm going to let it install a newer firmware until this recent issue gets worked out. Even then, I'll still be wary about installing newer firmware.