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Forum Discussion
Nighthawk m6 pro(MR 6500) keeps restarting (stuck in a boot loop)
So as the title implies, yesterday my Nighthawk m6 pro has been stuck in a boot loop. if i remove the sim card it will work, but when it is in, it will not work. I went to the ATT store and we replac...
I, too, am having the issue where my MR6110 is doing the same thing. Went to the AT&T store earlier today and tried a new FirstNet SIM which appeared to fix the issue. Worked for hours while I was out running errands. As soon as I got home and it hit my home tower it went into the same old boot loop. Works fine without the SIM, which is useless.
FirstNet phone support was less than helpful. I was told to just reset the device using the pinhole reset switch and if I had further issues call Netgear for a replacement. Which goes against what the store rep told me, which was to contact AT&T warranty service.
My unit has been flawless since I've bought it January of this year and then a firmware update dropped early in the morning a few days ago. Now it is showing firmware NTGX65_12.01.16.00 and advises that it is up to date. Hopefully something is figured out soon.
All kidding aside, is there a way to fix a non-warranty unit (locked MR6500) that's doing the boot loop? I can pick one up for cheap and would like to see if it can be fixed long term.
Hi, All,
We are working on a firmware update that will address the issue that is expected to be released in 1-2 weeks.
Regards,
Blanca
Community TeamHow do you do the firmware update if the device keeps rebooting?
Has there been a solution to the constant reboot cycle problem with the AT&T MR6500? I have an opportunity to pick up a unit that is doing this for a very reasonable price. Seller says it started to do a continuous reboot cycle but not sure why. I'm willing to pick this up for exclusive use with AT&T if there's a chance of restoring the device to working condition.
