NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk MR1100 Constantly Dropping Internet
I recently upgraded my cellular modem in our RV to the Nighthawk MR1100 (Aug 14, 2021). I got everything connected and got the new account (AT&T PrePay) setup and working (100GB/month for $55). My previous cellular modem was purchased back in Nov 2018 and was the AT&T MF279. The old unit worked well but was on a 50GB/month for $60 plan and I couldn't upgrade it. I moved to the new unit because we are using the RV so much more we were running out of capacity each month.
Anyway, I got everything work but it seems at least every day the modem drops the internet - consistently!! I have not been able to determine the problem and trying to talk with someone at AT&T is hopeless - everything is either a chatbot or circular phone option list. When you go into the modem (http://attwifimanager) portal it shows that it has devices connected, is shows it is "connected" to the AT&T network/internet, but my laptop which is connected directly to the Wifi network from the modem cannot get to any website. Ping commands to well know websites such as www.google.com just respond with "Request timeout for icmp_seq".
Sometimes I can get everything working again if I power off the cellular modem, wait 20-30 seconds and power it back on again. I see all the same connection information in the web portal of the modem but this time I can successfully access the internet and ping requests are successful ("64 bytes from 142.250.177.36: icmp_seq=1 ttl=56 time=68.794 ms"). I just can't figure out the problem!
I have noticed that I do get messages from time to time (battery fully charged, account bandwidth monthly usage, AT&T offers, etc.) but I haven't been able to determine if it is a new message that is hosing everything up in the system.
I should also note that we have been stationary in the coach for the last month so it isn't an issue of cellular tower dropping sync. In fact, the diagonoistic page in the modem web portal always shows changing numbers of RS-SINR dBm values while the page is loaded showing proper small signal level changes (currently showing 9 dBm).
I've also validated it is running the latest firmware and that no new firmware is available.
Unit: MR1100
Firmware Version: NTG9X50C_12.06.39.00
Bootloader Version: NTG9X50C_12.06.39.00
GUI Version: MR1100-1A1NAS_04.01.70.23
Firmware Build Date: 2021/05/10
Any assistance would be greatly appreciated as I don't know where to turn to next and this is getting extremely frustrating as the failures tend to occurr right in the middle of Zoom calls.
RB
3 Replies
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Mobile Routers, Hotspots & Modems
Those things are very different from the standard Netgear routers covered in this section.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.Thanks Michael. I have been to the other Support site and downloaded everything and read it all but nothing has been helpful. Hopefully the moderator will move my question. Sorry I didn't have it in the right forum channel.
RB
rbhcsd wrote:
Sorry I didn't have it in the right forum channel.
Not your fault. It happens all the time, This place is a mess.
