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QuicksilverZach's avatar
QuicksilverZach
Aspirant
Feb 05, 2020

Nighthawk MR1100 Disconnecting

I just bought a Nighthawk MR1100 and got a SIM card for it. I was able to follow the instructions and get to the WiFi Manager. The speed is low, 3mbps down and up at the most, and it frequently disconnects. Any help would be appreciated. Thank you

SKU: 6112B
MR1100-1A1NAS

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Feb 09, 2020

    Hi QuicksilverZach

     

    Welcome to NETGEAR Community!

     

    Please contact the carrier and make sure that you have the correct APN information. 

     

    Kindly check as well that the signal strength is excellent. If signal indicator is low, try moving the device to a location with a clear view of the sky. 

     

    Regards,
    Blanca
    Community Team
     

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Feb 11, 2020

    Please make sure you upgrade to the latest release and let me know whether you still experience the disconnection issue.

     

    Thanks

    • QuicksilverZach's avatar
      QuicksilverZach
      Aspirant
      Feb 24, 2020

      Since my previous message I have done a few things. I did double check the AT&T APN and it should be correct. I checked for an update through the device and I believe it downloaded it correctly. The disconnecting problem is gone and it was likely poor signal quality at my house, but now I have a new problem. I can connect to the device and no matter how good the signal is, I can't use the wifi now. This even happens in the strongest signal areas of the city. Where before I got 30mbps near the best tower, I can't connect to test the speed or do anything. Further, I purchased a cell phone booster, which uses band 12, to make the signal better at my house. The booster is working for my wife's phone, which is also AT&T, but does not seem to affect the Netgear Nighthawk. What can I do?