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WeMi's avatar
WeMi
Aspirant
Jan 19, 2022

Nighthawk Netgear MR2100

My Nighthawk MR2100 currently shows "Data usage info is unavailable at this time".  If I log in via my computer also show same message.  Can anyone advise what problem might be.

3 Replies

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Jan 25, 2022

    Are you using Telstra MR2100? Please make sure your device on the latest release by doing a manuel upgrade check.

     

    Thanks

    John

    • WeMi's avatar
      WeMi
      Aspirant
      Jan 26, 2022

      Thanks John.  Have checked and have the latest version.  Internet speed is intermittently very slow.  Screen on Nighthawk also freezes.  Any other ideas?

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Jan 26, 2022

        Please capture a model.json file and send it to me by private message.

         

        Thanks