NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

FMcilwain's avatar
FMcilwain
Aspirant
Jan 05, 2023

Please Help! Customer Service Wont Call Me Back

I had a MR6110 for about a month and it stopped turning on. I sent it back for a return, and they sent me a MR110. I returned that and they sent me another MR110. I returned that, and now they will no...
Troubleshooting
FMcilwain's avatar
FMcilwain
Aspirant
Jan 06, 2023
Yes my device is ATT MR6110 (the white one). And yes, i meant MR1100.
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Jan 06, 2023

AT&T MR6110 RMA should be handled by AT&T.

 

Who did send you MR1100, Netgear support or AT&T?

 

Thanks

  • FMcilwain's avatar
    FMcilwain
    Aspirant
    Jan 06, 2023
    I sent the MR1110 back to Netgear. Netgear still has my broken MR6110, so if I need to return it to AT&T they need to send it back to me.
    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jan 17, 2023

      Hi FMcilwain

       

      Allow us to look into this. Please PM us your case number.

       

      Regards,
      Blanca
      Community Team

      • FMcilwain's avatar
        FMcilwain
        Aspirant
        Jan 17, 2023
        A customer care advocate emailed me saying that I have to contact AT&T for a return. However, Netgear never sent my broken device back. They just closed the case without solving anything. Can you help? Ive had several case # because they keep closing them. My last case# was 46810488.