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Forum Discussion

FMcilwain's avatar
FMcilwain
Aspirant
Jan 05, 2023

Please Help! Customer Service Wont Call Me Back

I had a MR6110 for about a month and it stopped turning on. I sent it back for a return, and they sent me a MR110. I returned that and they sent me another MR110. I returned that, and now they will no...
Troubleshooting
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jan 17, 2023

Hi FMcilwain

 

Allow us to look into this. Please PM us your case number.

 

Regards,
Blanca
Community Team

FMcilwain's avatar
FMcilwain
Aspirant
Jan 17, 2023
A customer care advocate emailed me saying that I have to contact AT&T for a return. However, Netgear never sent my broken device back. They just closed the case without solving anything. Can you help? Ive had several case # because they keep closing them. My last case# was 46810488.
  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jan 18, 2023

    Hi FMcilwain

     

    Thank you for responding. We have raised this case to the appropriate team. We will get back to you for any updates.

     

    Regards,
    Blanca
    Community Team