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Forum Discussion

kevinpaynter's avatar
kevinpaynter
Follower
May 22, 2019

Port Forwarding Not working

 

I have recently purchased a Nighthawk M1 and this replaces my existing netgear router. The software with router has a port forwding area which I have openned however whenI check it is telling me the service is unavailable

 have no idea what I am meant to do, as Its open with old router if I swap it out but not new one.

 

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jun 24, 2019

    Hi kevinpaynter, 


    Welcome to NETGEAR Community! 

     

    - May we please know the exact model of your MR1100? 

    - What is the firmware version? 

    - Who is your Internet provider? 

     

    Regards, 
    Blanca 
    Community Team

    • schumaku's avatar
      schumaku
      Guru
      Jun 24, 2019

      Looks like a Testra IP address.

       

      Using the same SIM and contract as before?

       

      Does your M1 have a public IP address assigned by the mobile ISP? If there was a contract change, you might have to request this again.

  • ArodiD's avatar
    ArodiD
    NETGEAR Expert
    Jun 26, 2019

    Hi kevinpaynter ,

     

    The IP address that is showing in your screenshot looks to be a NAT'd IP from memory which will block ports from the network side. 

     

    Can you check the APN settings on your old router to see if it matches with the MR1100.  I suspect your old router APN profile might be telstra.extranet and the APN profile used on your new router is telstra.internet.  If so, then create a new APN profile with telstra.extranet on the MR1100 and set it to be the default profile and it should start working for you.

     

    Regards,

     

    Arodi

    Community Team